Shipping policy

The following terms and conditions will apply between Anntenify Pty Ltd (ABN 22 602 511 820) (“Wired Store”) and “you”, for the delivery by Wired Store of goods purchased by you from Wired Store which Wired Store has agreed to deliver (the “Goods”) to premises specified by you (“Premises”) and, where applicable, to the removal of goods of a similar type and size (“Old Goods”) by Wired Store from those premises.

1. Subject to payment of the price to Wired Store at the time of purchase, Wired Store will deliver the Goods to Premises and, where applicable, remove the Old Goods from those Premises, in accordance with these terms & conditions.

2. Wired Store does not offer set delivery times. Wired Store will endeavor to deliver the Goods on the day agreed with you, Wired Store will contact you (Mon- Sun excluding public holidays) prior to your delivery to provide you’re estimated delivery window and a track and trace link. If this does not happen, please contact Wired Store. On the day of delivery, the delivery driver on approach will update your tracking link with an estimated arrival time. Please note that delivery may be affected by factors outside of Wired Store’s control, such as adverse weather conditions, traffic conditions and the actions of the delivery agent, and Wired Store therefore cannot guarantee delivery at the prearranged time and day. Where this happens the track and trace link will provide you with an updated delivery arrival time.

3. You must provide at least 24 hours’ notice if you wish to change the delivery day that you have agreed with Wired Store by calling the phone number you have been given. If the Premises are unattended Wired Store will wait 15 minutes, & if still unattended, leave a contact calling card so another delivery day can be scheduled. If you do not provide this notice, Wired Store reserves the right to charge you its reasonable costs of any failed delivery and for rearranging the delivery.

4. You, or another responsible person over the age of 18 who you have given authority to accept delivery of the Goods (and authorise the removal of any Old Goods), must be present at the time of delivery/removal. Any reference to “you” in the paragraphs below includes any such person.

5. You must ensure that the delivery vehicle can park immediately outside the entrance to the Premises. Wired Store reserves the right to refuse to deliver where it is unable to park within 20 meters of the entrance to the Premises.

6. You must ensure that any pets are placed in a secure location before delivery commences and at all times during the Delivery Process. The term “Delivery Process” includes the process for delivering the Goods and also, if relevant, for removing the Old Goods.

7. Wired Store will take reasonable care but cannot guarantee that floors or walls will not get dirty, wet or incur minor scuffing or minor indentations during the Delivery Process. Wired Store suggests that you cover floors or walls to protect them.

8. You are responsible for ensuring that the route(s) from the boundary of the Premises to the specific delivery location (and, if applicable, the location of the Old Goods) is of sufficient size, safe and clear of obstacles. In particular, please bear in mind the weight of the Goods to be delivered and whether the floors are strong enough for the load and whether tiles or other floor coverings or materials could be damaged as a result of this weight. To the full extent permitted by law, Wired Store shall not be responsible for any loss, cost, damage, expense, injury or death arising from the structure, fixtures or fittings of the Premises being unable to bear the weight of the Goods.

9. Upon arrival at the Premises, you must ensure that Wired Store can commence all relevant tasks without delay. Wired Store staff will inspect the location(s) and the route from the delivery vehicle to that/those location(s). In the event that Wired Store staff believe that the route to a location or the location itself is unsafe or impractical for the goods in standard packaging they will be unable to perform the delivery or removal to or from that location and will: (a) in the case of delivery, deliver the Goods to such other location inside or outside the Premises as You direct, provided they consider this location and the route to this location to be safe and practical; and (b) in the case of removal, be unable to remove the Old Goods.

10. If Wired Store staff notice any pre-existing damage on the proposed delivery/removal route within your Premises before they deliver/remove the Goods they will bring this to your attention. This is intended to avoid any dispute as to whether Wired Store staff have caused any damage to your Premises during the Delivery or Installation Process.

11. Wired Store offers two types of delivery: Delivery Only – Wired Store staff will deliver the Goods to the specified room in your Premises (a ground floor secured location for Regional delivered sales).

• Installation – In addition to Delivery, Wired Store staff will unpack the Goods, remove the packaging, remove any transit brackets, transportation bolts or other transportation restraints (e.g. securing tape or strapping), plug in the power supply and connect the goods to existing connections (where accessible by power cords, connectors and other connections supplied standard with the goods) and ensure that the equipment are level with the floor and remove your old appliance of similar type and size.
• Installation is only offered in capital cities and for selected regional areas. Audio Visual products are supplied on a “Delivery Only” basis, as described above. None of the services include removal of manufacturer merchandise labels, demonstration of the goods or enabling ‘Smart’ type connections, any alterations to the Goods or Premises to allow electrical, plumbing, cabinetry work or mechanical adjustments to either the Goods or the Premises (e.g new power points), or wall mounting (including to existing brackets).

 

12. Where you have ordered an Installation you are responsible for ensuring that any required electrical supplies facilities are within reach of the delivery location and that they are compatible, in good condition and working order and will continue to be so for the foreseeable future. If Wired Store staff believe that this is not the case or are otherwise unsuitable they will deliver the Goods but will not connect the Goods and we will provide a refund of the “installation” component of your order. To the full extent permitted by law, Wired Store shall not be responsible for any loss, cost, damage, expense, injury or death arising from any sockets being damaged, faulty, incompatible with, or otherwise unsuitable for, the Goods.

13. Risk of loss of, damage to or theft of the Goods passes to you at the time of delivery.

14. At the end of the Delivery Process you will be required to sign a Proof of Delivery which will confirm that the Goods have been delivered and will document any noticeable damage to the Goods occurring prior to, or during, the Delivery Process. It will also allow you to document any damage to your Premises that you believe has been caused during the Delivery Process or the route to that location. We may photograph the location the goods have been placed in.

15. Wired Store strongly advises that, after unpacking, both you and Wired Store staff thoroughly inspect the Goods for physical damage. If your delivery type does not include unpacking Wired Store suggests that you immediately unpack the Goods before Wired Store staff leave the premises. Any physical damage discovered during such inspection should be noted on the Proof of Delivery. If you wish you may refuse to accept the Goods if there is physical damage to the Goods. If the Goods are not unpacked during delivery, or in the presence of Wired Store’s delivery agent, it will be difficult to establish whether any physical damage to the Goods was caused before or during the Delivery Process, rather than after delivery. If you do notice any physical damage after the Delivery Process is completed, please call the store you purchased the goods from immediately.

16. Where Wired Store is removing the Old Goods you must ensure that the Old Goods are empty, clean, disconnected from power, water and any fixture and fittings, safe to be handled, removed from any cavity or wall mount, and are otherwise readily available for easy removal at the time of your delivery (otherwise we cannot remove the appliance). Gas and/or hard wired electrical disconnections must have been performed by a licensed tradesman and under no circumstances will Wired Store disconnect these services. Wired Store will not pay you for your Old Goods and title in the Old Goods transfers to Wired Store upon removal from the Premises in consideration for such removal. We will relocate (but not reconnect) the Old Goods within the premises instead of removing them if you ask us to and if we believe it is safe & reasonable to do so.

17. You warrant to Wired Store that all information that you provide to Wired Store regarding the delivery is correct and complete. If this is not the case, in addition to its other remedies available at law, Wired Store may refuse to deliver the Goods and/or remove the Old Goods and/or may require the payment of extra fees.

18. To the full extent permitted by law, Wired Store shall not be liable to you or any other person for any loss, cost, damage, expense, injury or death arising from, or in connection with, the delivery of the Goods and the removal of any Old Goods, whether in contract (including any breach of these terms and conditions, actual or anticipatory, including repudiation), tort (including negligence), equity, restitution, under statute or regulation, under any other legal cause or action, claim or right, or otherwise. For the avoidance of doubt and without limitation (and to the full extent permitted by law), Wired Store shall not be liable for any (a) loss of profits; (b) loss of revenue; (c) loss of anticipated savings; (d) loss of business opportunity; (e) loss of goodwill; (f) loss of reputation; (g) loss of data; (h) cost of obtaining replacement goods or services; (i) consequential, indirect or incidental loss (even if the loss was reasonably foreseeable or Wired Store has been advised of the possibility of such loss); (j) special loss; (k) punitive or exemplary damages; or (l) economic loss or damages or any nature or description; or (m) for any loss or damage caused by any contractor or employee as a result of such contractor or employee acting outside of his, her or its actual authority or not in performance of his her or its duties to Wired Store.

19. If Wired Store suffers any loss, damage, cost or expense as a result of your failure to comply with these terms and conditions, including (without limitation) any breach of the warranty in clause 17, then you must pay Wired Store the amount of that loss, damage, cost or expense if Wired Store asks you to.

20. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

23. Wired Store may subcontract all or some of its obligations in these Terms and Conditions. Any reference to Wired Store should be interpreted as a reference to any relevant subcontractor where applicable.